FAQ’s

    • Soft Play + Bounce
      • What are the rules?
        • Our rules for Soft Play + Bounce are the following: No shoes, No food/Drinks/Gum, No water/Pool Play near equipment, No sharp objects, No animals, No face paint, No silly string. Any and all of these can severely damage our equipment. Kins Co. reserves full right to charge the full amount necessary for damage. 
      • Do you set up outdoors?
        • Yes! We can set up both indoor and out! Outdoor setup requires a dry, flat area. We also recommend shade over the equipment. For indoor rentals, the customer is responsible for making sure adequate space is available for setup. This exact space will be discussed at booking. No refunds will be given if our setups cannot fit once we arrive. 
      • What if it rains?
        • To ensure the safety of our customers, we will not set up if rain is in the forecast. We recommend having an inside area for backup. If an inside area is not available, we would be happy to work with you on rescheduling your rental. 
      • Age range?
        • Our Soft Play + Mini Bounce Houses are for children ages 0-5! Our large Bounce Houses are great for all ages!
  • Delivery and Break Down (For all rentals)
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        • How does delivery work, is there a fee?
          • There is a delivery fee. All fees will be calculated at booking! These will fluctuate with distance! For all rentals, our team will come set up. We require 1-3 hours for Soft Play + Bounce + Wooden rental set up. Times will be discussed during booking to ensure your rentals are ready for your event! *This time is not included in your rental time* Example: Your event starts at 11:00am, our team will be there between 8:00am-10:00am for set up.
        • Are rentals available for pick up?
          • Pick up is not available at this time.
        • Breakdowns
          • After your event, our team will come to break down, inspect, and pick up all of the rented equipment. 
  • Booking and Payment
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        • How do I book?
          • Click the Book Now button at the top of our website!
        • Is there a Deposit?
          • A 50% deposit is required to book your rental. Your remaining balance is due 10 days prior to your event. 
  • Cancellation Policy
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        • Can I make changes to my order?
          • Of course! We completely understand change happens. 2 weeks prior to your event, we will reach out to finalize your rental order, and answer any questions you may have! This is also when changes can be made. You have until 10 days before your event date to make any last changes. Your remaining balance is also due at this time and will be updated based on any final changes. 
        • Cancellations
          • All cancellations made within 48 hours of booking are completely free of charge. You will receive your deposit refund back into your account in 3-5 business days. 
          • Cancellations made after 48 hours result in forfeiture of deposit. Cancellations made after the 10-day mark before your event date, result in loss of full payment.
          • We do offer to reschedule your event based on availability, in place of cancellation.
      • Cleaning
        • We thoroughly sanitize our items after every use and prior to setup to ensure our customers safety.
  • Service Area
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      • We are thrilled to offer our services to the Golden Isles and surrounding areas! Our delivery fee is based on the event location so price will vary based on location.